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Payments Policy

Payments Policy

Payment Policy (Updated: March 05, 2024)

Booking Pricing

All pricing by Sunergia Travel Group and applies to every client, and their guests, as set forth by Sunergia Travel Group. By completing any reservation, You, the client, and your guests expressly agrees to be bound by and accepts these payment terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below. Failure to accept The acceptance of the "Deposits & Payments" in the time frame and manner determined by Sunergia Travel Group entitles Sunergia Travel Group to cancel Guest’s reservation without a refund.

Changes and Modifications to Payment Policy:

The Payment Policies of the Sunergia Travel Group are subject to change at any time. Such modifications and changes shall have the full force and effect as the refund policy in force at the time of reservation or completion of registration where allowed by local, state, or federal law.

Conflict Between the Payment Policy by Sunergia Travel Group and our vendors:

Please note that all payment policies, payment dates, reservation policies, cancellation policies, and reservation changes, set forth in the Sunergia Travel Group Travel Payment Policy at the time of purchase supersede those policies set forth in our vendors polices at our discretion and where allowed by local, state, or federal law.

Right to Modify or Cancel Payment Policies:

  • Sunergia Travel Group may modify, change, our payment policies and/or payment due dates at out discretion, and all guests will be notified within 30 days of such changes..
  • Sunergia Travel Group reserves the right to cancel a reservation at any time at its sole discretion, and/or to deny or refuse service to any person, that does not adhere to the payment polices set forth in each itinerary.

Methods of Payment:

If paying by credit card, the guest’s account will be charged on the scheduled payment dates, and guest’s statement will reflect an initial charge from “SNTRAGRPCMH or SNTRAGRP COL OH”, and all subsequent charges from Sunergia Travel Group “SNTRAGRPCMH or SNTRAGRP COL OH” until payments are completed. Sunergia Travel Group WILL NOT ACCEPT UNDER NO CIRCUMSTANCES no form of checks, No gifts cards at our discretion will be accepted, No Exceptions.

Credit Cards and Cancellation Fees:

Sunergia Travel Group reserves the right to charge additional fees for returned payments, late payments, missed payments, canceled cards, chargebacks, credit card changes, invalid credit cards. We reserve the right to cancellations as a result of a Guest’s failure to comply with these payment policies.

Currency:

Unless otherwise noted, all prices on the website and any fees associated with all bookings are quoted in United States Dollars (“USD”), and all payments to The Sunergia Travel Group will be charged in USD. International Guests may incur additional fees assessed by their bank or credit card processors.

Methods of Payment:

All guests are required to complete and submit a credit card authorization form, a copy of their state issued ID/Drivers License/Passport for each individual that are using a Credit or Debit Card as a form of payment when paying separate. All credit cards and documentation submitted for payment will be thoroughly screened through our secured process for authenticity to protect against fraud to protect you the customer and Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”). Any cards or information submitted for payment that is found to be fraudulent will be handed over to the proper authorities for criminal prosecution

Deposits:

All deposits per person is due at time of booking, which is non non-refundable. After deposits is paid, all payments will be processed on the first of each month as per your payment schedule. All balances must be paid in full by the payment due date.

Monthly Payments:

If you choose monthly payment plan, after making your deposit, your remaining balance will be divided into equal monthly installments. Under this plan, you can make scheduled payments at any time, but a minimum of 1 (one) payment every 30 (thirty) days, all guest shall hold responsibility for all due dates for all payment, including, but not limited all deposits, monthly payments and all required deadlines set for by our vendors. If guest reservations are cancelled for non-payment, misssed payments, guest shall not hold Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) liable .

Payment Obligations Upon Completion of Reservation:

Upon completion of a reservation, all guests are obligated to pay all pass-through charges and administration charges based on the the reservation, and any additional purchases made directly with The Sunergia Travel Group.

Governing Law; Jurisdiction and Venue:

By completing any Reservation, You, the client, and your guests expressly agrees to be bound by and accepts these Travel Terms & Conditions Agreement shall be governed by and construed and enforced in accordance with the laws of the state of Ohio and to the jurisdiction and venue of any federal or state court located in or serving the City of Columbus, Ohio, County of Franklin, in the State of Ohio, in connection with any action or proceeding brought for enforcement of any obligations hereunder, and you the guest to hereby waive any and all personal or other rights under the law of any other country or state to object to jurisdiction within such locations for purposes of litigation to enforce such obligations. The guest irrevocably submit to such jurisdiction and venue, which jurisdiction and venue shall be exclusive and (b)waive any objection to such exclusive jurisdiction and venue or that such courts represent an inconvenient forum.

Limitation of Liability:

  • Terms and Conditions of our Payment Policies are Subject to Change: The Payment Policies of your reservation from the Sunergia Travel Group are subject to change at any time.
  • Not Responsible for Acts of Third Parties: The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) does not own the ship or properties or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees Sunergia Travel Group is not responsible for any negligent or willful act or failure to act of any person or entity, nor is Sunergia Travel Group is responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.
  • Not Responsible for Guest Inability to Travel: Guest is responsible for arriving at the travel location in a timely basis and with all the documentation required for the reservation. he Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to complete their reservation as outlined herein.
  • Force Majeure: Further, The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) shall not be liable for, any loss or damage as a result of causes of any kind beyond the reasonable control of the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) (a “Force Majeure Event”), such as, but not limited to, strikes, lock-outs, stoppages of work or other labor difficulties, insurrection, riots, war, changes in laws and regulations and other acts or demands of civil, political or military authorities, freight embargoes, shipping restrictions, air travel delays or cancellations, car or truck shortages, inclement weather, accidents, fire, explosion, flood or unavoidable casualties, pandemics, epidemics, quarantine restrictions, etc.
  • Limitation of Liability in the Event of a Refundable Cancellation: As stated above, you, the guest may elect to participate in the applicable Refund Program. Our obligation to the Guest is limited to the repayment of amounts heretofore paid for the reservation, Pass-Through Charges and any additional purchases made directly with the Sunergia Travel Group. All administrative Fees are non-Refundable. All Guest shall be liable for, any losses or damages incurred by Guest to any vendor properties and/or cruise ships, whether indirect, incidental, special, or consequential, including attorney fees, and not hold the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) responsible for their action while at properties and/or on a cruise ship.

Booking Pricing

All pricing by Sunergia Travel Group and applies to every client, and their guests, as set forth by Sunergia Travel Group. By completing any reservation, You, the client, and your guests expressly agrees to be bound by and accepts these payment terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below. Failure to accept The acceptance of the "Deposits & Payments" in the time frame and manner determined by Sunergia Travel Group entitles Sunergia Travel Group to cancel Guest’s reservation without a refund.

Changes and Modifications to Payment Policy:

The Payment Policies of the Sunergia Travel Group are subject to change at any time. Such modifications and changes shall have the full force and effect as the refund policy in force at the time of reservation or completion of registration where allowed by local, state, or federal law.

Conflict Between the Payment Policy by Sunergia Travel Group and our vendors:

Please note that all payment policies, payment dates, reservation policies, cancellation policies, and reservation changes, set forth in the Sunergia Travel Group Travel Payment Policy at the time of purchase supersede those policies set forth in our vendors polices at our discretion and where allowed by local, state, or federal law.

Right to Modify or Cancel Payment Policies:

  • Sunergia Travel Group may modify, change, our payment policies and/or payment due dates at out discretion, and all guests will be notified within 30 days of such changes..
  • Sunergia Travel Group reserves the right to cancel a reservation at any time at its sole discretion, and/or to deny or refuse service to any person, that does not adhere to the payment polices set forth in each itineary.

Methods of Payment:

If paying by credit card, the guest’s account will be charged on the scheduled payment dates, and guest’s statement will reflect an initial charge from “SNTRAGRPCMH or SNTRAGRP COL OH”, and all subsequent charges from Sunergia Travel Group “SNTRAGRPCMH or SNTRAGRP COL OH” until payments are completed. Sunergia Travel Group WILL NOT ACCEPT UNDER NO CIRCUMSTANCES no form of checks, No gifts cards at our discretion will be accepted, No Exceptions.

Credit Cards and Cancellation Fees:

Sunergia Travel Group reserves the right to charge additional fees for returned payments, late payments, missed payments, canceled cards, chargebacks, credit card changes, invalid credit cards. We reserve the right to cancellations as a result of a Guest’s failure to comply with these payment policies.

Currency:

Unless otherwise noted, all prices on the website and any fees associated with all bookings are quoted in United States Dollars (“USD”), and all payments to The Sunergia Travel Group will be charged in USD. International Guests may incur additional fees assessed by their bank or credit card processors.

Methods of Payment:

All guests are required to complete and submit a credit card authorization form, a copy of their state issued ID/Drivers License/Passport for each individual that are using a Credit or Debit Card as a form of payment when paying separate. All credit cards and documentation submitted for payment will be thoroughly screened through our secured process for authenticity to protect against fraud to protect you the customer and Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”). Any cards or information submitted for payment that is found to be fraudulent will be handed over to the proper authorities for criminal prosecution

Deposits:

All deposits per person is due at time of booking, which is non non-refundable. After deposits is paid, all payments will be processed on the first of each month as per your payment schedule. All balances must be paid in full by the payment due date.

Monthly Payments:

If you choose monthly payment plan, after making your deposit, your remaining balance will be divided into equal monthly installments. Under this plan, you can make scheduled payments at any time, but a minimum of 1 (one) payment every 30 (thirty) days.

Payment Obligations Upon Completion of Reservation:

Upon completion of a reservation, all guests are obligated to pay all pass-through charges and administration charges based on the the reservation, and any additional purchases made directly with The Sunergia Travel Group.

Limitation of Liability:

  • Terms and Conditions of our Payment Policies are Subject to Change: The Payment Policies of your reservation from the Sunergia Travel Group are subject to change at any time.
  • Not Responsible for Acts of Third Parties: The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) does not own the ship or properties or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees Sunergia Travel Group is not responsible for any negligent or willful act or failure to act of any person or entity, nor is Sunergia Travel Group is responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.
  • Not Responsible for Guest Inability to Travel: Guest is responsible for arriving at the travel location in a timely basis and with all the documentation required for the reservation. he Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to complete their reservation as outlined herein.
  • Force Majeure: Further, The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) shall not be liable for, any loss or damage as a result of causes of any kind beyond the reasonable control of the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) (a “Force Majeure Event”), such as, but not limited to, strikes, lock-outs, stoppages of work or other labor difficulties, insurrection, riots, war, changes in laws and regulations and other acts or demands of civil, political or military authorities, freight embargoes, shipping restrictions, air travel delays or cancellations, car or truck shortages, inclement weather, accidents, fire, explosion, flood or unavoidable casualties, pandemics, epidemics, quarantine restrictions, etc.
  • Limitation of Liability in the Event of a Refundable Cancellation: As stated above, you, the guest may elect to participate in the applicable Refund Program. Our obligation to the Guest is limited to the repayment of amounts heretofore paid for the reservation, Pass-Through Charges and any additional purchases made directly with the Sunergia Travel Group. All administrative Fees are non-Refundable. All Guest shall be liable for, any losses or damages incurred by Guest to any vedor properties and/or cruise ships, whether indirect, incidental, special, or consequential, including attorney fees, and not hold the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) responsible for their action while at properties and/or on a cruise ship.

Refund Policy

Refund Policy

Acceptance of the Refund Policy

Set forth below are the Refund Policies issued by Sunergia Travel Group and applies to every client, and their guests, as set forth by the Sunergia Travel Group. By completing any reservation, You, the client, and your guests expressly agrees to be bound by and accepts these terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below. Failure to accept The acceptance of the "Refund Policy" in the time frame and manner determined by Sunergia Travel Group and/or it's entitles. The Sunergia Travel Group reserves the right to cancel Guest’s reservation without a refund at our discretion and where allowed by local, state, or federal law.

Refundable Events:

Full Refund: A full refund will be issued in the following events:

  • Cancellations made 120 days or more before the scheduled departure date.
  • Trip cancellations initiated by Sunergia Travel Group.
  • Unforeseen events, including force majeure, natural disasters, or other circumstances beyond the control of the traveler. The Sunergia Travel Group reserves the right to determine what is a refund event at our discretion and where allowed by local, state, or federal law.

Full Refund: A full refund will be issued in the following events:

  • Trip cancellations initiated by Sunergia Travel Group.
  • Unforeseen events, including force majeure, natural disasters, or other circumstances beyond the control of the traveler. The Sunergia Travel Group reserves the right to determine what is a refund event at our discretion and where allowed by local, state, or federal law.

In the event of cancellation by the guest of more than 120 days of travel arrangements due to any reasons, Sunergia Travel Group must be notified of the same in writing. Cancellation charges/refund Eligibility will be effective from the time/date we receive and acknowledge your cancellation in writing. Cancellation fees as below apply to air, land land cruise packages and/or services.

  • 120 - 75 days prior to arrival – 25% penalty of the Tour.
  • 75 - 30 days prior to arrival – 75% penalty of the Tour.
  • 30 days or less - No Show–No Refund..

For any train or flight tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking. In case of special train journey and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).

Changes and Modifications to Payment Policy:

The Payment Policies of the Sunergia Travel Group are subject to change at any time. Such modifications and changes shall have the full force and effect as the refund policy in force at the time of reservation or completion of registration where allowed by local, state, or federal law.

Conflict Between the Refund Policy by Sunergia Travel Group and our vendors:

Please note that all payment policies, payment dates, reservation policies, cancellation policies, and reservation changes, set forth in the Sunergia Travel Group Travel Payment Policy at the time of purchase supersede those policies set forth in our vendors polices at our discretion and where allowed by local, state, or federal law.

Right to Modify or Cancel Refund Policies:

  • Sunergia Travel Group may modify, change, our Refund policies and/or payment due dates at out discretion, and all guests will be notified within 30 days of such changes.
  • Sunergia Travel Group reserves the right to cancel a reservation at any time at its sole discretion, and/or to deny or refuse service to any person, that does not adhere to the payment polices set forth in each itinerary.

Request for Refund:

  • Clients must submit a written request for a refund, detailing the reason for the refund, along with supporting documentation (if applicable).
  • Refund requests should be sent to refunds@sunergiatravelgroup.com within 30 days of cancellation.
  • Refunds not requested within 30 days of cancellation will be refunded on a 75% future trip credit at our discretion and where allowed by local, state, or federal law.

Force Majeure and Unforeseen Circumstances:

In cases of force majeure, natural disasters, or unforeseen circumstances beyond the control of the traveler, Sunergia Travel Group reserves the right to modify or cancel trips. In such cases, customers will be provided with alternative options or offered a full refund, excluding non-refundable deposits or fees.

Travel Insurance:

Sunergia Travel Group encourages clients to purchase travel insurance to safeguard against unexpected events, including trip cancellations or interruptions. Travel insurance claims will be subject to the terms and conditions of the insurance provider.Sunergia Travel Group does not have influence and/or participation in making final decisions for the insurance providers

By engaging in business with Sunergia Travel Group, clients acknowledge and agree to abide by the terms and conditions outlined in this refund policy. For any inquiries or clarifications, please contact our customer service team at [Your Contact Information]..

Refund Process:

  • all refund request must be in writing and received in specified time fram as published in this refund policy. Refunds can be requested via email at refunds@sunergiatravelgroup.com or via fax at (614-) 604-9019 by 11:59 p.m. of the guests local time of date of deadline to request a refund.
  • Refunds, when applicable, will be processed within 14 business days after the cancellation request is approved, and will be credited back to original form of payment in a time frame according to your financial institution.
  • Refunds will be issued using the same method of payment used for the original booking.

Limitation of Liability:

  • Terms and Conditions of our Refund Policies are Subject to Change: The Refund Policies of your reservation from the Sunergia Travel Group are subject to change at any time.
  • Not Responsible for Acts of Third Parties: The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) does not own the ship or properties or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees Sunergia Travel Group is not responsible for any negligent or willful act or failure to act of any person or entity, nor is Sunergia Travel Group is responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.
  • Not Responsible for Guest Inability to Travel: Guest is responsible for arriving at the travel location in a timely basis and with all the documentation required for the reservation. he Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to complete their reservation as outlined herein.
  • Force Majeure: Further, The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) shall not be liable for, any loss or damage as a result of causes of any kind beyond the reasonable control of the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) (a “Force Majeure Event”), such as, but not limited to, strikes, lock-outs, stoppages of work or other labor difficulties, insurrection, riots, war, changes in laws and regulations and other acts or demands of civil, political or military authorities, freight embargoes, shipping restrictions, air travel delays or cancellations, car or truck shortages, inclement weather, accidents, fire, explosion, flood or unavoidable casualties, pandemics, epidemics, quarantine restrictions, etc.
  • Limitation of Liability in the Event of a Refundable Cancellation: As stated above, you, the guest may elect to participate in the applicable Refund Program. Our obligation to the Guest is limited to the repayment of amounts heretofore paid for the reservation, Pass-Through Charges and any additional purchases made directly with the Sunergia Travel Group. All administrative Fees are non-Refundable. All Guest shall be liable for, any losses or damages incurred by Guest to any vedor properties and/or cruise ships, whether indirect, incidental, special, or consequential, including attorney fees, and not hold the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) responsible for their action while at properties and/or on a cruise ship.

Refund Policy (Updated: March 05, 2024)

Acceptance of the Refund Policy

Set forth below are the Refund Policies issued by Sunergia Travel Group and applies to every client, and their guests, as set forth by the Sunergia Travel Group. By completing any reservation, You, the client, and your guests expressly agrees to be bound by and accepts these terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below. Failure to accept The acceptance of the "Refund Policy" in the time frame and manner determined by Sunergia Travel Group and/or it's entitles. The Sunergia Travel Group reserves the right to cancel Guest’s reservation without a refund at our discretion and where allowed by local, state, or federal law.

Refundable Events:

Full Refund: A full refund will be issued in the following events:

  • Cancellations made 120 days or more before the scheduled departure date.
  • Trip cancellations initiated by Sunergia Travel Group.
  • Unforeseen events, including force majeure, natural disasters, or other circumstances beyond the control of the traveler. The Sunergia Travel Group reserves the right to determine what is a refund event at our discretion and where allowed by local, state, or federal law.

In the event of cancellation by the guest of more than 120 days of travel arrangements due to any reasons, Sunergia Travel Group must be notified of the same in writing. Cancellation charges/refund Eligibility will be effective from the time/date we receive and acknowledge your cancellation in writing. Cancellation fees as below apply to air, land land cruise packages and/or services.

  • 120 - 75 days prior to arrival – 25% penalty of the Tour.
  • 75 - 30 days prior to arrival – 75% penalty of the Tour.
  • 30 days or less - No Show–No Refund..

For any train or flight tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking. In case of special train journey and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).

Changes and Modifications to Payment Policy:

The Payment Policies of the Sunergia Travel Group are subject to change at any time. Such modifications and changes shall have the full force and effect as the refund policy in force at the time of reservation or completion of registration where allowed by local, state, or federal law.

Conflict Between the Refund Policy by Sunergia Travel Group and our vendors:

Please note that all payment policies, payment dates, reservation policies, cancellation policies, and reservation changes, set forth in the Sunergia Travel Group Travel Payment Policy at the time of purchase supersede those policies set forth in our vendors polices at our discretion and where allowed by local, state, or federal law.

Right to Modify or Cancel Refund Policies:

  • Sunergia Travel Group may modify, change, our Refund policies and/or payment due dates at out discretion, and all guests will be notified within 30 days of such changes.
  • Sunergia Travel Group reserves the right to cancel a reservation at any time at its sole discretion, and/or to deny or refuse service to any person, that does not adhere to the payment polices set forth in each itinerary.

Request for Refund:

  • Clients must submit a written request for a refund, detailing the reason for the refund, along with supporting documentation (if applicable).
  • Refund requests should be sent to refunds@sunergiatravelgroup.com within 30 days of cancellation.
  • Refunds not requested within 30 days of cancellation will be refunded on a 75% future trip credit at our discretion and where allowed by local, state, or federal law.

Force Majeure and Unforeseen Circumstances:

In cases of force majeure, natural disasters, or unforeseen circumstances beyond the control of the traveler, Sunergia Travel Group reserves the right to modify or cancel trips. In such cases, customers will be provided with alternative options or offered a full refund, excluding non-refundable deposits or fees.

Travel Insurance:

Sunergia Travel Group encourages clients to purchase travel insurance to safeguard against unexpected events, including trip cancellations or interruptions. Travel insurance claims will be subject to the terms and conditions of the insurance provider.Sunergia Travel Group does not have influence and/or participation in making final decisions for the insurance providers

By engaging in business with Sunergia Travel Group, clients acknowledge and agree to abide by the terms and conditions outlined in this refund policy. For any inquiries or clarifications, please contact our customer service team at (866) 786-3744.

Refund Process:

  • All refund requests must be in writing and received in specified time frame as published in this refund policy. Refunds can be requested via email at refunds@sunergiatravelgroup.com or via fax at (614) 604-7849 by 11:59 p.m. of the guests local time of date of deadline to request a refund.
  • Refunds, when applicable, will be processed within 14 business days after the cancellation request is approved, and will be credited back to original form of payment in a time frame according to your financial institution, all refunds processed through an Event Insurance Claim may take longer, in some cases up to 90 - 120 days.
  • When an entire group is cancelled all refunds will be processed, and issued in the order in which the reservation was "paid in full" within 14 business days of refund approval. All refunds will be credited back to original form of payment in a time frame according to your financial institution, furthermore all refunds processed through an event insurance claims may take longer, in some cases up to 90 - 120 days.
  • Sunergia Travel Group does not have influence and/or participation in making final decisions with travel and/or event insurance providers.
  • Refunds will be issued using the same method of payment used for the original booking.

Refund Review Process:

1. First-Paid, First- Refund Processing

Refunds will be processed in the order in which the reservations were fully paid. This ensures fairness and transparency while preventing fraudulent claims from individuals who attempt to cancel last-minute without fulfilling their financial obligations.

2. Review of Travel Insurance Claim

Before approving a refund, we will review any existing or pending travel insurance claims. This prevents double compensation, ensuring that guests do not receive a refund from both the event and their insurance provider for the same cancellation.

3. Review of Pending Chargebacks

Any pending chargebacks related to the reservation must be resolved before a refund is issued. This protects against fraudulent refund attempts where a guest may try to receive funds through both a chargeback and a direct refund request.

Chargebacks

    Before filing a dispute with your bank, call Sunergia Travel Group at (866) 786-3744 or contact us via email at refunds@sunergiatravelgroup.com to discuss account resolution. Filing chargebacks could result in your reservation being cancelled and may prevent future travel with Sunergia Travel Group.

  • Any chargebacks initiated during the refund process will be handled in the order it was received, and all refund processes will be suspended until the chargeback is resolved in its entirety, in some cases up to 45 - 90 days.
  • Any chargebacks initiated after the refund and/or an travel and/or event insurance claim process is completed and found to be fraudulent will be handed over to the proper authorities for criminal prosecution, when applicable.

Limitation of Liability:

Any cards or information submitted for payment that is

  • Terms and Conditions of our Refund Policies are Subject to Change: The Refund Policies of your reservation from the Sunergia Travel Group are subject to change at any time.
  • Not Responsible for Acts of Third Parties: The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) does not own the ship or properties or operate any entity that provides goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, guides, sightseeing companies, entertainment, food or drink service providers, equipment suppliers, etc. As a result, Guest agrees Sunergia Travel Group is not responsible for any negligent or willful act or failure to act of any person or entity, nor is Sunergia Travel Group is responsible for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third party not under its control.
  • Not Responsible for Guest Inability to Travel: Guest is responsible for arriving at the travel location in a timely basis and with all the documentation required for the reservation. he Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) is not responsible for any loss, damages, costs, or expenses that Guest may incur for Guest’s inability to complete their reservation as outlined herein.
  • Force Majeure: Further, The Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) shall not be liable for, any loss or damage as a result of causes of any kind beyond the reasonable control of the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) (a “Force Majeure Event”), such as, but not limited to, strikes, lock-outs, stoppages of work or other labor difficulties, insurrection, riots, war, changes in laws and regulations and other acts or demands of civil, political or military authorities, freight embargoes, shipping restrictions, air travel delays or cancellations, car or truck shortages, inclement weather, accidents, fire, explosion, flood or unavoidable casualties, pandemics, epidemics, quarantine restrictions, etc.
  • Limitation of Liability in the Event of a Refundable Cancellation: As stated above, you, the guest may elect to participate in the applicable Refund Program. Our obligation to the Guest is limited to the repayment of amounts heretofore paid for the reservation, Pass-Through Charges and any additional purchases made directly with the Sunergia Travel Group. All administrative Fees are non-Refundable. All Guest shall be liable for, any losses or damages incurred by Guest to any vedor properties and/or cruise ships, whether indirect, incidental, special, or consequential, including attorney fees, and not hold the Sunergia Travel Group or its affiliates, parent companies, employees, shareholders, officers, and directors (collectively “The Sunergia Travel Group”) responsible for their action while at properties and/or on a cruise ship.

Upcoming Fundraising Events

Upcoming Fundraising Events

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RokSprocket is the powerhouse behind the interactive content blocks

A content switchblade extensions.

RokSprocket is a revolutionary extension designed to give you an incredible level of control over how you present your content. Sophisticated content filters, robust layout modes and options, integration with multiple content providers, and a streamlined no-nonsense interface all contribute to a powerful yet user friendly experience from start to finish.

Advanced Custom Interface

One of RokSprocket's greatest assets is its custom administrator, which provides unprecedented control, with its user friendly interface and extensive configuration options.

The UI is powered by ajax, allowing for the dynamic display of data and controls based on variables, such as layout type or through one of the filters or content selectors.

Layout Mode

RokSprocket is an expandable content display platform, with a diverse selection of prebuilt layout modes, that offer different structural and functional types to choose from.

Each layout mode has its own selection of global options, as well as entry specific parameters, such as tags. Only options available for that layout option will display in the admin.

Content Providers

RokSprocket supports several providers, such as Joomla and its very own Simple provider, which allows for content to be created and controlled entirely within RokSprocket.

Each provider not only allows for the loading of the content items, but also specific data associated with that provider, such as a particular categorization type.